The Issue:

The building of complex, highly technical systems is still primarily a human activity.  It has been said that there are only two problems in systems development: human understanding and human communication.

If we don't understand the system or we cannot communicate with our team members, it does not matter  how good our technical or managerial skills are.

Most technical staff and many managers are trained strictly in individual problem solving skills, and they are very good at it.  The problem arises when there are more than one, when the work must be done as a team.  Research shows that the most critical factor in building systems efficiently is team capability

The Solution:

Corvus has spent decades developing customized solutions to the specific environments technical teams operate in.  We have seen and measured orders-of-magnitude improvements in the performance of teams within a matter of weeks.

We combine proven cognitive and behavioral models with solid systems development practices to help technical organizations understand and overcome the roadblocks that are preventing them from fulfilling their promise.

  Analyze all the challenges confronting the teams
Knowing how the technical, managerial, organizational, and interpersonal challenges all contribute to the roadblocks preventing the team from achieving its goals allows teams to deal with each component.  Measuring how these different challenges operate together gives the team a roadmap of how to work toward becoming a high performance group.
  Employ a comprehensive program that addresses all the issues
Specific issue analysis builds team skills in recognizing and addressing problems before they occur.  The comprehensive program elements that combine technical with organizational with interpersonal challenges give teams practice in fixing the problems as they experience them in the workplace.  Typical and diagnostic problems are dealt with in a controlled and facilitated environment, where the blocks that the team has been experiencing can be openly addressed and immediately applied to the team's work environment.
  Measure using performance metrics
Before, during, and after the program intervention, measuring performance using the same metrics vital to the success of the business proves the value and return on the investment.
  Coaching and post-program support
Close-in support of executives, management, and staff completes the cycle through the procedural and behavioral transition to ensure it "takes" and the team and the business does achieve the results they are looking for and need.




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Develop Your Technical and Management Teams...

Optimize Decision-Making and Communication

Case Study

Telecomm Group

Corvus was contacted by a highly technical group working for a telecomm developer.  The group had excellent technical skills, but simply could not deliver.

Analysis: We analyzed the problem as a combination of ineffective technical and resource decision-making, poor morale  and consequent lack of investment by staff.

Approach: We designed a comprehensive technical team development workshop lasting three days.  Staff were given a series of carefully controlled technical problems that closely resembled the challenges they experienced daily.  Except in this case they were gradually introduced to and allowed to practice techniques that would diagnose their problems and how to fix them.  We also coached the manager how to safely and effectively devolve responsibility to the technical staff.

Results: within one month the team was hitting its targets, morale issues had disappeared, the manager was able to focus his attention to integrating the team's activities with the rest of the organization.  Within two months, the team had three people doing the work that originally required nine people, doing it faster, better, and having more fun.